1. Introduction
Pokerfam understands that privacy and data security are the foundation of trust in online gaming. This Privacy Policy details the types of personal data we collect, how it is processed, and your rights regarding your data under the GDPR.
2. Data We Collect
To comply with global regulatory frameworks and provide a seamless gaming experience, we collect:
- Account Data: Name, Date of Birth, residential address, and email address.
- Financial Data: Deposit and withdrawal histories, heavily encrypted payment tokens (we do not store full credit card numbers).
- Verification Data (KYC): Copies of government-issued IDs, utility bills, and facial verification images.
- Technical & Network Data: IP addresses, MAC addresses, device fingerprints, and application logs (used strictly for anti-fraud and bot detection).
3. How We Process Your Data
We use your information exclusively for the following purposes:
- To securely process real-money transactions to and from your account.
- To identify and prevent fraudulent activity, collusion, multi-accounting, and botting.
- To comply with international Anti-Money Laundering (AML) directives.
- To provide highly tailored 24/7 support and maintain your account state.
4. Data Sharing & Third Parties
We do not sell your data to any third-party marketing firms. Your data is only shared with:
- Payment processors (e.g., Visa, Mastercard, registered crypto gateways) to facilitate your cash flow.
- Regulatory and licensing authorities when legally compelled to do so.
- Identity verification software providers strictly for KYC compliance.
5. Cookies & Tracking
Our website uses strictly necessary cookies to maintain session states and security authentication. We do not use third-party invasive advertising trackers.
6. Your Rights
You have the right to request a full export of your personal data, request corrections to inaccurate data, or request the deletion of your data ("Right to be Forgotten"), provided there are no superseding legal or AML retention requirements.